Terms and Conditions
Here's the boring legal stuff to make sure everyone's covered
The use of this website is governed by the policies, terms and conditions listed. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Dean Forest Cycles Limited indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Dean Forest Cycles Limited - we reserves the right to make changes to this website and these terms and conditions at any time.
Copyright and Trademark Notice
This website is owned and operated by Dean Forest Cycles Limited. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dean Forest Cycles Limited. All audio and video clips are the sole property of Dean Forest Cycles and friends who may have supplied them (i.e. their respective content providers). All software used on the website is the sole property of Dean Forest Cycles Limited or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dean Forest Cycles Limited prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All of Dean Forest Cycles Limited's products are guaranteed against defects in accordance with the manufacturer's warranty from the date of purchase. Except as expressly stated herein, Dean Forest Cycles makes no representations or warranties, either express or implied, of any kind with respect to products sold on the website. Except as expressly stated herein, Dean Forest Cycles Limited expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Dean Forest Cycles Limited arising from any product sold on the website shall be the price of the product ordered. In no event shall Dean Forest Cycles Limited, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold. In simply terms, it's up to you how you use the stuff, we just say at least be safe!
Disclaimer and Limitation of Liability as to Dean Forest Cycles Limited Websites
Dean Forest Cycles Limited website and the materials therein are provided "as is". Dean Forest Cycles makes no representations or warranties, either express or implied, of any kind with respect to deanforestcyclesshop.co.uk website, their operations, contents, information, materials. Dean Forest Cycles Limited expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Dean Forest Cycles Limited, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of deanforestcyclesshop.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
We're human and a small business, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Dean Forest Cycles Limited shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dean Forest Cycles Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dean Forest Cycles Limited shall immediately issue a credit to your credit card account in the amount of the charge.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that The Dean Forest Cycles Limited is not responsible for the operation of or content located on or through any such website.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dean Forest Cycles Limited reserves the right at any time after receipt of your order to accept or decline your order for any reason. Dean Forest Cycles Limited reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Dean Forest Cycles Limited is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Dean Forest Cycles Limited, unless agree in advance.
Jurisdiction and Venue
You agree that any legal action brought against Dean Forest Cycles Limited shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on deanforestcyclesshop.co.uk website shall be an appropriate federal or county court located in England.
Discounts and Offers
Free delivery on bikes during lock down! Valid until 22/03/2021
Applies to in stock bikes only whilst stocks last. Delivery only covers England, Wales and Scotland excluding the highlands and islands. Additional charges will apply for these areas. Delays in deliveries times are likely to occur due to increased amount of pressure on Dean Forest Cycles and our courier services. We recommend allowing at least 14 days for your bike to arrive or contacting us if you need a faster delivery. We will aim to get all orders dispatched with in 2 working days. For local delivery ie within 15miles please contact us as we may be able to deliver your bike fully assembled and ready to ride.
All bikes will come boxes with some assembly required. The bikes will be pre assembled and have received a full pre delivery inspection before leaving the shop. However you will be required to straighten and or fit the handle bars, pedals and in some cases the front wheel. Our staff our on hand to during regular working hours to help you with assembly and guide you through the process. If you wish to be guided through the process or are unsure of how to finish the assembling the bike please contact us so that we can arrange a suitable time to assist you with this.
In the case of a stock shortage or the event that we are unable to fulfil any orders a full refund will be received.
Finance is not available on certain promotions and offers. Any items purchased using finance will not be available for click and collect or goods purchases online. All finance applications must first be approved. Finance cannot be used for the purchase of gift certificates or cycle hire. Finance is subject to status and affordability, and a minimum spend applies.
Dean Forest Cycles Ltd
Trading address: Dean Forest Cycles, Whitecroft Road, Parkend, Gloucestershire, GL15 4HG
Company Registration Details;
Company Registration Number: 07535348
Address: Kingscott dix (Cheltenham) Ltd, Stell Way, Bishops Cleeve, Cheltenham, GL52 7DQ
VAT Number: 225550622
Vulnerable Customer policy
Dean Forest Cycles has a Vulnerable Customer Policy which is designed to ensure the way in which we act and conduct business does not have a detrimental impact upon vulnerable customers. Vulnerable customers are those whose ability or circumstances require us to take extra steps and precautions in the way that we sell and provide our services to ensure that they are not disadvantaged.
Who are considered vulnerable customers?
The Financial Conduct Authority (FCA) defines a vulnerable customer as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” Our promise is to treat all our customers fairly and when dealing with people with any vulnerability we will take account of such vulnerability to ensure that the way that we sell and provide our services does not cause them detriment.
Examples of vulnerable customers
We recognise that certain groups of customers may be vulnerable. Whilst not all customers in these groups may be vulnerable, we will consider a customer’s individual circumstances where a potential vulnerability is identified. These groups may include, but are not restricted to:
- Customers with communication difficulties (including language barriers)
- Customers with any form of disability.
- Customer personal circumstances of the customer –financial difficulties, redundancy, serious illness, bereavement, caring responsibilities
- The customers age - particularly older and younger people. For example, a younger person may be considered inexperienced, and the older person may be less technologically able
- Anyone who suffers from stress, anxiety etc or anyone reduction in physical or mental capacity
- A customer with any illness, whether physical or mental illness
Identifying a vulnerable customer
Our Store, Customer Care and Sales teams should take steps to identify vulnerable customers and to provide any additional level of assistance they may require. Although it may be apparent in some cases, it might not be easy to identify needs in others so, if you believe you meet the criteria of a vulnerable customer, please let us know as soon as possible of any needs you may have, or any ways we can help. It really helps if you do this when first contacting us.
Our teams have access to FCA guidance (https://www.fca.org.uk/publication/finalised-guidance/fg21-1.pdf). We also ask everyone to complete a training module identifying vulnerable customers and then pass a test on how best to treat them.
Dean Forest Cycles commitment to engaging with vulnerable customers
As soon as we think we may be engaging with a vulnerable customer, either by identifying ourselves or a customer has told us, we will follow our 5 rules:
We provide extra opportunities for you to ask questions or seek further confirmation about the transaction or service we are providing.
We will continuously seek confirmation that you have understood the information, especially in cases of customer finance applications for example.
If we feel necessary, we may ask if there is anybody with you who can assist you, such as a family member or friend.
We won't rush! We will always offer extra opportunities to complete a transaction after further consideration.
If for some reason we are unable to help, we commit to taking extra steps beyond our normal sales process to try and seek alternatives or point customers to where they can best seek a solution.
We are very sorry that you are wishing to raise a complaint. If you could please contact a member of our customer care to we would be happy to assist you.
Contact Customer care
We aim to respond to all complaints and enquiries within 72 hours.